Cancellation Policy

Last updated: July 11, 2026

At Codebn, we strive to process and ship orders as quickly as possible. This Cancellation Policy explains when an order may be cancelled and your rights regarding cancellations.

By placing an order through https://codebn.com, you agree to this Cancellation Policy.

1. Cancelling an Order

You may request to cancel your order before it has entered processing or has been prepared for shipment.

Once an order has been processed, packed, or shipped, we may no longer be able to cancel it.

If your cancellation request is received in time, any payment received will be refunded using the original payment method.

2. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible after placing your order.

Please include:

Your full name
Your order number
The email address used for the order

You can contact us using the following details:

Email: info@codebn.com

Telephone: +31 6 84395964

3. Orders Already Shipped

If your order has already been shipped before your cancellation request is received, the order cannot be cancelled.

Once you receive the order, you may be eligible to return it in accordance with our Shipping & Returns Policy and Refund Policy, subject to applicable law.

4. Right of Withdrawal (EU Consumers)

If you are a consumer located within the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your goods, unless an exception under applicable law applies.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.

Returned products must be sent back in accordance with our Shipping & Returns Policy.

Certain products may not qualify for withdrawal, including, where permitted by law:

custom-made or personalized products;
sealed goods that are unsuitable for return once opened for health or hygiene reasons;
digital content supplied after performance has begun with your consent;
other products exempt under applicable consumer protection legislation.

Nothing in this policy limits your statutory consumer rights.

5. Refunds After Cancellation

Where a cancellation is accepted, refunds will be issued using the original payment method.

Please allow several business days for your payment provider or financial institution to process the refund after it has been issued.

6. Changes to Orders

If your order has not yet entered processing, we may be able to assist with changes to your shipping address or order details.

Once processing has begun, modifications may no longer be possible.

7. Contact Information

If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us:

Codebn

Business Owner: Natalia Wioleta Bałdyga

Rietdekkerweg 73

3068 GW Rotterdam

Zuid-Holland

Netherlands

KvK Number: 60726716

Email: info@codebn.com

Telephone: +31 6 84395964