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SHIPPING & RETURNS

Shipping & Returns Policy

Last updated: July 11, 2026

Thank you for shopping with Codebn. This Shipping & Returns Policy explains how we process, ship, and handle returns for orders placed through https://codebn.com.

By placing an order on our website, you agree to the terms outlined below.

Shipping

Order Processing

Orders are processed after payment has been successfully received.

Most orders are processed within 1–3 business days. During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Delivery Times

Estimated delivery times are displayed during checkout or on the relevant product page.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to factors beyond our control, including:

  • weather conditions;

  • customs procedures;

  • carrier delays;

  • peak shipping periods;

  • incorrect shipping information provided by the customer.

Codebn is not responsible for delays caused by shipping carriers or customs authorities.

Shipping Address

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

If an incorrect address is provided, additional shipping charges may apply if the package must be re-shipped.

Orders that have already entered processing may not be modified.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Returns

We want you to be satisfied with your purchase.

If you wish to return an item, please contact us before sending any products back.

Return Eligibility

To be eligible for a return:

  • the item must be returned within the applicable return period required by law or stated on our website;

  • the product must be unused where appropriate;

  • the item should be returned in its original condition, including original packaging where reasonably possible;

  • proof of purchase may be required.

Certain products may not be eligible for return where permitted by applicable law, including:

  • personalized or custom-made products;

  • sealed goods that are unsuitable for return once opened for health or hygiene reasons;

  • digital products or downloadable content once supplied;

  • other products exempt under applicable consumer legislation.

Return Process

To request a return, please contact us using the information below.

Please include:

  • your order number;

  • your full name;

  • the reason for the return.

If your return is approved, we will provide further instructions.

Items returned without prior contact may experience delays in processing.

Return Shipping Costs

Unless otherwise required by applicable law or unless the item is defective, damaged, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued using the original payment method.

Please note that banks and payment providers may require several business days before the refunded amount appears in your account.

Damaged, Incorrect or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us promptly after delivery.

Where appropriate, we may request photographs to help assess the issue.

If the claim is approved, we will provide an appropriate solution, which may include a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable law.

Order Cancellations

Orders may only be cancelled before they have entered processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding shipping or returns, please contact us:

Codebn

Natalia Wioleta Bałdyga

Rietdekkerweg 73

3068 GW Rotterdam

Zuid-Holland

Netherlands

Email: info@codebn.com

Telephone: +31 6 84395964

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